Hiring: Workforce Associate Company: Well Location: Chapel Hill, NC Job Posted Time: 2026-09-16 12:20:57 Target Skills & Keywords : Microsoft Excel, SQL, Salesforce About the job Experience: •3-5 years of experience in an analytical role supporting workforce function or related areas where using data was required. •5 years of experience in an analytical role supporting workforce function or related areas where using data was required. Required Skills: •Reports to: Workforce Planning and Optimization Manager •Salary Range: $24.66/hour ($51,300 annualized), plus bonus and benefits •We’re looking for a collaborative and high performing individual to support the Workforce Planning and Optimization Manager and the entire Member Service Center in the areas of workforce support and reporting. •Partner with Member Services Leadership to manage daily shift schedules for the entire Service Center team, monitoring all unplanned absences and adherence to planned schedules. •Monitor schedule adherence issues within the Member Services team and provide weekly reports on areas needing improvement. •Track Genesys status adherence compliance and report weekly on areas needing improvement. •Update and Maintain the daily and weekly call and chat forecasting across all clients, continuously monitoring and improving forecast accuracy based observed response rates and historical data •Develop, maintain and update dashboards in Looker Studio for Members Services leadership to inform on key performance metrics, including capacity, occupancy, and utilization Qualifications: •Operational familiarity with Excel (data management, basic analysis), Salesforce, and Genesys reporting. •Operational familiarity with data visualization and tools like Looker •Operational familiarity with WFM tools like Nice or Genesys •Exceptional written, verbal, and analytical skills; able to explain concepts. •Able to work independently and as part of a team. •Ensures relevant operations performance data is captured and tracked. •Analytical and customer orientation skills. •Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare. We welcome team members who are passionate about that mission. •We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation: •66/hour ($51,300 annualized), plus bonus and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!