Hiring: Work From Home Call Center Sales Company: MCI Location: Nashville, TN Job Posted Time: 2026-09-17 11:35:15 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •18 years of age or older Required Skills: •At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. •To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. •Listen to customers, understand their needs, and resolve customer issues •Utilize systems and technology to complete account management tasks •Recognize sales opportunity and apply sales skills to upgrade •Explain and position the products and processes with customers •Appropriately escalate customer dissatisfaction with managerial team •Ensure first call resolution through problems solving and effective call handling Qualifications: •WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? •Must be 18 years of age or older •High school diploma or equivalent •Excellent organizational, written, and oral communication skills •The ability to type swiftly and accurately (20+ words a minute) •Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) •Basic understanding of Windows operating system •Highly reliable with the ability to maintain regular attendance and punctuality •The ability to evaluate, troubleshoot, and follow-up on customer issues •An aptitude for conflict resolution, problem solving and negotiation Compensation: •Flexible work environment (work from home / hybrid options) •Paid Time Off: Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!