Hiring: Work Control Dispatcher II Company: University of Central Florida Location: Greater Orlando Job Posted Time: 2026-09-12 13:23:30 Target Skills & Keywords : Microsoft PowerPoint About the job Experience: •2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). •3 years of experience in customer service, demonstrating strong interpersonal and communication skills. Required Skills: •Process, prioritize, validate, and distribute incoming work requests for campus buildings, including residence halls and apartments, via various communication channels. •Use SOPs to dispatch work to appropriate teams while balancing urgency and routine demands. •Notify the appropriate party to reconcile work requests by understanding intradepartmental responsibilities responsibilities across the organization. •Review and ensure accuracy of work orders in the Integrated Work Management System (IWMS), including descriptions, priorities, and supporting documents. •Receive and report after-hours messages to the appropriate university operations staff to maintain SOP compliance and high customer service standards. •Monitor critical systems and respond to alarms, identifying outages to minimize operational impact. •Report discrepancies with SOPs and guidelines to the Work Control Dispatcher III. •Serve as the University Operations initial advocate during after-hours emergencies, coordinating with essential personnel as needed. Qualifications: •High School Diploma or equivalent and 2+ years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6). •Proven ability to effectively manage and resolve conflicts while maintaining a positive customer experience. •Capable of analyzing customer feedback and implementing improvements to enhance service quality. •Effective analytical and problem-solving ability with the capacity to apply critical thinking skills and work independently. •Operational familiarity with Microsoft Outlook, Word, PowerPoint, and Integrated Work Management System, with a focus on accurate work order updates and proficiency in utilizing electronic communication tools and software for efficient service delivery. •Excellent communication skills in conversational English for effective interaction with customers and team members, along with proficiency in using electronic equipment. •Well versed in customer service techniques and willing to provide training or mentoring to other team members. •Proficient in preparing reports, inspections, and documentation while maintaining confidentiality and handling sensitive matters appropriately. •Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously. •Knowledge of safety regulations and procedures relevant to facilities operations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!