Hiring: Windows Engineer Company: Smart IT Frame LLC Location: Bellevue, WA Job Posted Time: 2026-09-15 23:04:03 Employment Type: Hybrid Target Skills & Keywords : Consul, Windows Server About the job Required Skills: •Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. •Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. •Act internally as a customer advocate. •Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support. •Advise customers on how to gain additional value from their Microsoft products. •Document your technical work and research to help your colleagues, improve the product, and improve the support experience. •Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations •: Device and Deployment: •Windows Patching and Deployment •Windows Update •Windows Upgrade •Windows Licensing (Retail, OEM, MAK, KMS, E3, E5) •Autopilot (Preferred) •Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10) •Enterprise-level troubleshooting Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!