Hiring: Warehouse IT Support Specialist Company: TileBar Location: Phoenix, AZ Job Posted Time: 2026-09-16 11:16:22 Target Skills & Keywords : Change Management, DNS, ServiceNow, Workday About the job Experience: •1-3 years of experience in IT support, help desk, desktop support, warehouse technology support, or a related technical support role. •3 years of experience in IT support, help desk, desktop support, warehouse technology support, or a related technical support role. Required Skills: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. •Provide Level 1 technical support for Tilebar warehouse users, supervisors, and operations teams through tickets, walk-up requests, and urgent floor support needs. •Troubleshoot basic hardware, software, network connectivity, and peripheral issues across warehouse workstations, laptops, tablets, RF devices, scanners, printers, and mobile equipment. •Support warehouse technology including barcode scanners, handheld terminals, label printers, document printers, packing station equipment, time clocks, kiosks, and shared workstations. •Assist users with password resets, account access, application access requests, basic permissions issues, and onboarding/offboarding support in coordination with corporate IT processes. •Respond quickly to operationally critical issues that may affect receiving, picking, packing, shipping, inventory control, returns, or other warehouse workflows. •Document issues, troubleshooting steps, resolutions, equipment details, and escalations clearly in the IT ticketing system. •Escalate complex issues to Level 2 support, infrastructure, networking, systems, application, or vendor teams as appropriate. Qualifications: •The requirements listed below are representative of the qualifications necessary to perform the job. •Basic working knowledge of Windows, Microsoft 365, printers, scanners, mobile devices, peripherals, and common business applications. •Strong customer service skills with the ability to support users with varying levels of technical experience. •Demonstrated capacity to prioritize issues based on business impact, urgency, and warehouse operational needs. •Comfortable working directly on the warehouse floor and moving between office areas, shipping stations, receiving areas, packing stations, and operational zones. •Demonstrated capacity to lift, move, connect, and set up IT equipment as needed. •Strong attention to detail with the ability to document work accurately and follow standard operating procedures. •Reliable, punctual, and able to work independently while knowing when to escalate. •High school diploma or equivalent required. •Associate degree, technical school training, relevant IT coursework, or equivalent hands-on experience preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!