Hiring: VP of Engineering, Workforce Management Company: Fidelity Investments Location: Durham, NC Job Posted Time: 2026-09-12 11:24:04 Employment Type: Full-time / Remote Target Skills & Keywords : AWS, CI/CD, Event-Driven, Infrastructure as Code, Java, SaaS About the job Experience: •15+ years of software engineering experience, with significant experience in building enterprise scale SaaS •7+ years of engineering leadership experience Required Skills: •Note: Fidelity will not provide immigration sponsorship for this position. •Own end-to-end engineering delivery for the Fidelity’s WFM platform initial general availability and future roadmap. •Build and lead the WFM engineering organization: hire, structure, and manage engineering teams •Partner with architecture to translate the target architecture into engineering execution •Ensure WFM services are designed and operated with strong service ownership, clear SLOs, observability, resilience, security, compliance, and production support readiness •Establish engineering standards for cloud-native development, distributed service design, API quality, event-driven architecture, testability, observability, deployment safety, and operational excellence. •Report delivery status, risk, and trade-offs directly into the senior-leadership, and escalate scope or timeline risk early and clearly. •Represent WFM engineering in cross-program planning with the Contact Center engineering teams Qualifications: •Track record in building and leading global engineering organizations across multiple geographies, with strong operating rhythms, clear accountability, and high-performance execution. •Strong understanding in Workforce management for Contact Centers •Hands-on familiarity with constraint-based optimization or operations-research approaches to scheduling (OR-Tools, CP-SAT, or comparable solvers) •Technical Experience and proficiency in Java •Proficiency with CI/CD toolchains and Infrastructure as Code •Strong production ownership mindset with experience operating mission-critical services, defining SLOs/SLIs, managing incidents, driving reliability improvements, and improving operational maturity. •Strong people leadership: hiring, org design, and running engineering teams against aggressive, milestone-driven timelines. •Applied hands-on capability in AI-assisted development to accelerate development lifecycle. •Strong executive presence and communications skills, with the ability to explain complex technical strategy, delivery tradeoffs, platform risks, and investment priorities to senior leadership. •Comfort operating in a regulated financial-services environment, including its expectations around data handling, change control, and auditability. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!