Hiring: VP LTD Claims & Operations Company: MetLife Location: Aurora, IL Job Posted Time: 2026-09-15 12:33:40 Employment Type: Hybrid Target Skills & Keywords : Aurora, Quality Assurance About the job Experience: •Champion a customer-first culture, embedding empathy and transparency into every interaction. •Design and deploy innovative tools and self-service capabilities to enhance claimant engagement and satisfaction. •Ensure full compliance with federal and state regulations, proactively adapting policies to evolving legal and market requirements, and minimizing risk exposure. •Financial Management & Performance Metrics •Define and monitor KPIs including claim turnaround time, accuracy, reserve adequacy, return-to-work success rates, and customer satisfaction scores. Required Skills: •Reports to: Donna Carr, Senior Vice President, Group Service & Operations •Direct reports: Total team of 874 across Return to Health, LTD Claims IDI, and Business Procedures •Other key relationships: Todd Katz, EVP, Head, U.S. Group Business •Locations: Tampa, Auora, Bloomfield, Cary, New York •Architect and execute a comprehensive LTD strategy, integrating IDI and Return to Health , aligned with enterprise objectives and market trends. •Drive operational transformation through process optimization, AI/automation, and advanced analytics to achieve best-in-class efficiency and quality. •Establish governance frameworks to ensure consistency, scalability, and risk mitigation across all LTD operations. •Claims Management Excellence Qualifications: •15+ years of disability operations leadership: Brings deep specialization in Long Term Disability with a track record of executive-level oversight and delivery of high-performing operational outcomes. •Large-scale, complex operations management: Led organizations of 500+ associates with accountability for multimillion-dollar budgets, consistently driving measurable, transformative results across functions. •Operational excellence and strategic execution: Demonstrates exceptional operational acumen with the ability to translate enterprise strategy into actionable, scalable execution frameworks. •Customer-centric design and service mindset: Experienced in developing user-focused solutions that elevate customer experience and strengthen service delivery across diverse stakeholder groups. •Executive presence and influential leadership: Proven ability to develop talent, cultivate high-performing teams, and engage senior-most stakeholders to advance organizational priorities. •Bachelor’s degree required; advanced credentials preferred: Holds a bachelor’s degree; advanced education or certifications in insurance, leadership, or analytics strongly preferred. •Acts to surpass team goals, seizing opportunities to extend the limits of what is possible •Sets continually higher goals for the team that are ambitious but achievable •Identifies and acts on new opportunities that enable performance targets to be exceeded •Seeks new challenges and is energized by exceeding targets Compensation: •Own the LTD P&L, managing a $100M+ budget with accountability for profitability and cost optimization. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!