Hiring: VP, Group Account Director Company: dentsu Location: Detroit, MI Job Posted Time: 2026-09-11 14:42:02 Employment Type: Full-time / Remote Target Skills & Keywords : Project Management, Spark, Stakeholder Management About the job Experience: •30 years, Fortune 1000 companies have partnered with Merkle to maximize the value of their customer portfolios. •15+ years of experience in account management, client services, CRM, customer engagement, loyalty marketing, consulting, digital marketing, or related disciplines. •5+ years of experience leading, coaching, and developing high-performing client-facing teams. •Over 30 years, Fortune 1000 companies have partnered with Merkle to maximize the value of their customer portfolios. Required Skills: •Merkle is a leading data-driven, technology-enabled, global performance marketing agency that delivers unique, personalized customer experiences across platforms and devices. For over 30 years, Fortune 1000 companies have partnered with Merkle to maximize the value of their customer portfolios. •Build and maintain executive-level relationships with client stakeholders, serving as a trusted strategic advisor and primary point of escalation. •Lead a portfolio of enterprise CRM and loyalty clients, developing and executing strategies that drive client retention, revenue growth, and long-term partnership value. •Develop strategic account plans that align client business objectives with customer experience, CRM, loyalty, and marketing solutions. •Own account growth strategies focused on revenue expansion, client retention, and deepening existing client partnerships. •Identify, develop, and close growth opportunities within existing accounts while partnering with cross-functional teams to deliver innovative solutions. •Partner with strategy, analytics, customer experience, project management, and delivery teams to ensure seamless execution and strong business outcomes. •Manage account financial performance, including forecasting, revenue planning, profitability management, and resource allocation. Qualifications: •Bachelor's degree or equivalent combination of education and professional experience. •Proven success managing executive-level client relationships and leading complex enterprise accounts. •Demonstrated track record of driving account growth, revenue expansion, and long-term client retention. •Comprehensive expertise in CRM, customer lifecycle marketing, customer engagement, loyalty programs, personalization, and customer experience strategy. •Strong financial and commercial acumen, including forecasting, revenue planning, profitability management, and portfolio oversight. •Exceptional communication, presentation, negotiation, and stakeholder management skills, with the ability to influence senior-level decision-makers. •Demonstrated capacity to balance strategic thinking with operational execution in a fast-paced, client-focused environment. •Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. •Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. •To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps. Compensation: •$119,000 - $145,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!