Hiring: VP, Design & User Experience Company: PointClickCare Location: United States Job Posted Time: 2026-09-10 10:21:35 Employment Type: Remote Target Skills & Keywords : AI, Accessibility, Content Design, Design System, Embedded Systems, UX Design, User Experience About the job Experience: •10+ years of experience in UX, content design, or product design within complex B2B technology environments •5+ years leading multi-disciplinary design and research organizations at scale Required Skills: •Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum •Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes •Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams •Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation •Partner cross-functionally with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements •Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes •Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making •Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices Qualifications: •Bachelor’s degree in UX, Design, Information Technology, or a related field •Proven experience operating at the executive level within Product and Engineering organizations, influencing strategy and outcomes •Deep expertise in scaling UX across large, multi-product platforms, including developing design leaders, managers, and principal-level talent •Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and Customer-facing teams •In-depth knowledge of user-centered design principles, accessibility, and content clarity in regulated or high-complexity domains •Master’s degree in UX, Design, Information Technology, or a related field Compensation: •Retirement Plan Matching (RRSP & 401K) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!