Hiring: VP, Customer Care and Credit Services Company: Macy's Location: Deerfield, OH Job Posted Time: 2026-09-10 13:30:57 Target Skills & Keywords : Quality Assurance About the job Experience: •10+ years of progressive leadership experience in customer care, customer experience, customer center operations, selling or related service-driven environments. Required Skills: •Develop and execute the vision and multi-year strategy for Customer Care, Credit Services, Selling, and BPO operations. •Lead the transformation and modernization of customer service capabilities through AI, automation, analytics, digital self-service, and emerging technologies. •Oversee customer care call centers, credit service, collections, selling, and issue resolution operations across Macy’s, Bloomingdale’s and Bluemercury. •Provide strategic leadership and governance for BPO partnerships, ensuring operational excellence, service quality, cost efficiency, and alignment with customer experience goals. •Foster a culture of hospitality, accountability, and continuous improvement to deliver exceptional customer and colleague experiences. •Lead a large-scale customer engagement organization, ensuring achievement of customer, operational, financial, quality, compliance, and performance objectives. •Build, develop, and inspire high-performing leadership teams while strengthening organizational capability, colleague engagement, succession planning, and talent development. •Establish performance management disciplines, operating rhythms, and governance frameworks that drive execution, accountability, and measurable results. Qualifications: •Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. •A hospitality-centered executive who creates exceptional customer and colleague experiences while driving operational excellence, business performance, and sustainable growth. •A transformational executive who inspires high-performing teams, develops talent, drives innovation, and turns strategy into measurable outcomes through collaboration, accountability, and disciplined execution. •This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities. •Able to work a flexible schedule based on department and company needs. •What We Can Offer You •Some Additional Benefits We Offer Include •Employee Assistance Program with mental health counseling and legal/financial advice •Access the full menu of benefits offerings here. Compensation: •$268,400 - $498,200 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!