Hiring: VOIP Technician Company: Zones, LLC Location: Albany, NY Job Posted Time: 2026-09-10 15:11:27 About the job Required Skills: •When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM •The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary •Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture •Install and test phone equipment •Demonstrated capacity to work in NOC to identify and troubleshoot voice and Fax related issues •Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction. •Serve as initial escalation point for technical support issues Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!