Hiring: VoIP Systems Administrator Company: People, Technology & Processes, LLC Location: Fort Knox, KY Job Posted Time: 2026-09-16 14:28:54 About the job Experience: •Minimum 2 years of experience supporting VoIP systems in an enterprise or DoD environment. •Operational familiarity with Avaya CS2100, Nortel voice systems, and MCS/FXO components. •Solid functional working knowledge of VoIP protocols, IP addressing, PRI trunking, and LAN-based voice traffic. •Demonstrated capacity to read and interpret system diagrams, cable routing, and port assignments. •Strong troubleshooting and customer service skills. Required Skills: •Operate, maintain, and troubleshoot VoIP telephony systems, including VoIP gateways, IP phones, and associated voice equipment. •Install and configure VoIP stations on user desktops and ensure proper connectivity to the LAN network. •Support day-to-day operations of telephony systems, including programming and provisioning of IP telephones. •Provide support for voice traffic routing via PRI (Primary Rate Interface) trunks, FXO (analog-to-fiber converters), and LAN infrastructure. •Maintain and configure VoIP hardware such as MCS7835 Media Convergence Servers, Nortel voice gateways, Avaya CS2100 systems, and related telephony equipment. •Partner cross-functionally with network managers to test and troubleshoot VoIP services, including call group setup and end-to-end system connectivity. •Provide as-needed operational support in accordance with IMCS program requirements, including new installations, moves, adds, and changes (IMACs). •Document system configurations, changes, and troubleshooting steps; ensure service records are up to date. Qualifications: •High school diploma or equivalent; additional technical training in telecommunications or networking preferred. •Avaya or Cisco VoIP certification (e.g., ACIS, CCNA Voice). •Operational familiarity with AESMP/ITSM ticketing systems and IMAC procedures. •Understanding of DoD telecommunication standards and security requirements. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!