Hiring: Voip Engineer Company: Vtechys Location: Pittsburgh, PA Job Posted Time: 2026-09-16 15:40:02 Employment Type: On-site Target Skills & Keywords : Change Management, Firmware, Project Management, Root Cause Analysis, ServiceNow, Vendor Management About the job Experience: •5-7 years’ experience •7 years’ experience Required Skills: •This role will work closely with the network team in daily operations and is responsible for level 3 incident and problem response, ensuring that SLAs are met, change management, patching, vulnerability management and day-to-day support of our Cisco technologies •Serve as lead for assigned voice network development and software implementation projects; evaluate and assess client needs; identify and recommend allocation of resources including staff, equipment and materials; set task priorities. •Troubleshooting & Optimization: Execute L2/L3 support and perform root cause analysis for voice issues, addressing packet loss, jitter, and latency. •Interface directly with our network engineers to configure Cisco integrated service routers and multi layered switches to support voice operations. •Migration of on-prem VOIP environment to CISCO Webex calling. •System Deployment: Design and configure Cisco Unified Communications Manager (CUCM), Cisco Emergency Responder (CER), Cisco Unity Connection (CUC), and Session Border Controllers (CUBE / SBC). •Call Routing & Dial Plans: Manage route patterns, translation rules, and calling search spaces to ensure reliable internal and external PSTN connectivity. •Create and maintain detailed documentation for voice solutions and deployments. This includes developing voice dial plans and documenting configurations and procedures. Qualifications: •Core Technologies: CUCM, CER, CUC, UCCX (Cisco Unified Contact Center Express), and Expressway. •Protocols: SIP (Session Initiation Protocol), H.323, MGCP, and RTP. •Networking: Strong understanding of IP routing, switching, and QoS (Quality of Service). •Strong analytical, root-cause-analysis, and incident-resolution capabilities. •Capability to manage after-hours maintenance windows and support issues. •Clear communication and documentation skills for drafting technical network diagrams and Standard Operating Procedures (SOPs). •Certifications: Professional-level credentials, such as the Cisco Certified Network Professional (CCNP) Collaboration •Operational familiarity with ServiceNow ITSM solution and CMDB. •Large project management experience and demonstrated understanding of project management processes, methodologies, and techniques. •Knowledge of enterprise data centers and infrastructure environments. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!