Hiring: Voice of Customer Strategic Consultant Company: MassMutual Location: Springfield, MA Job Posted Time: 2026-09-09 17:59:53 Employment Type: Full-time Target Skills & Keywords: Voice of Customer, Customer Experience, Experience Analytics, Business Analytics, Statistics, Survey Analysis, Operational Data, Data Visualization, Dashboards, Reporting, Data Storytelling, Forsta, Qualtrics, Tableau, Power BI, Survey Configuration, Platform Optimization, Stakeholder Management Experience: - 3+ years of experience in Voice of Customer, customer experience, business analytics, or statistics. - 3+ years of experience analyzing customer feedback, survey results, operational data, or similar data sources to identify trends and insights. - 3+ years of experience creating reports, dashboards, presentations, or data visualizations for business stakeholders. - Bachelor's degree or 5+ years of professional work experience. Required Skills: - Transform customer feedback and operational data into actionable insights that identify customer trends, experience opportunities, and business impacts. - Develop dashboards, reports, presentations, and data visualizations that make Voice of Customer insights clear, compelling, and executive-ready. - Support administration and optimization of the Forsta Voice of Customer platform, including reporting, survey configuration, and use of platform capabilities. - Contribute to continuous improvement of reporting processes, data quality, and analytical best practices. - Apply data storytelling techniques to translate complex information into practical business recommendations. - Manage multiple priorities and deliver high-quality work in a fast-paced environment. Qualifications: - Experience working with Voice of Customer platforms, including Forsta or Qualtrics. - Experience with business intelligence and data visualization tools such as Tableau or Power BI. - Experience supporting survey configuration, reporting administration, or platform optimization. - Customer-focused, analytically minded, and interested in helping an evolving Voice of Customer capability mature through stronger reporting, better use of technology, and deeper insight generation. Compensation: Not specified in the job posting. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!