Hiring: Vice President, Global Communications Company: Zendesk Location: San Francisco, CA Job Posted Time: 2026-09-11 11:01:21 Employment Type: Hybrid Target Skills & Keywords : AI, SaaS, Zendesk About the job Experience: •10+ years of progressive communications experience with 5+ years leading global, cross-functional communications teams (or equivalent agency leadership). •10+ years of communications experience (agency or in-house), including significant experience in enterprise/internal communications and external PR/analyst relations. •5+ years managing and scaling global communications teams or equivalent leadership responsibility. Required Skills: •Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. •Lead and shape global communications strategy (internal and external) that advances Zendesk’s business objectives, product narrative, and AI-enabled positioning. •Provide day-to-day counsel and strategic communications support to the C‑suite (CEO, CFO, SVPs) and senior leaders - prepare speeches, talking points, executive briefings, and media/analyst prep. •Own enterprise internal communications for mission-critical initiatives (product launches, org change, M&A, major announcements) to ensure clarity, speed, and alignment across regions and functions. •Direct external reputation programs: media relations, thought leadership, and public relations campaigns that drive share of voice and favorable influencer/media perception. •Lead crisis and issues communications, developing playbooks, rapid response protocols, and cross-functional coordination with Legal, Investor Relations, and HR. •Build and manage a high-performing global communications team, external agencies, and cross-functional partners; set priorities, budgets, KPIs, and measurement frameworks. •Use data and insights to measure communications impact (awareness, sentiment, employee engagement, analyst feedback) and iterate on strategy. Qualifications: •Proven experience advising executives and managing enterprise announcements, crisis communications, and cross-functional programs. •Demonstrated AI literacy: comfortable using AI tools for drafting, ideation, research, and measurement, and able to assess how AI impacts messaging, risk, and channels. •Prior experience at a high-growth SaaS or enterprise software company or agency with technology clients. •Track record working with analysts (Gartner, Forrester, IDC) and achieving measurable analyst outcomes. •International experience across APAC/EMEA markets. •AI literacy requirement (required language) •AI literacy is a core expectation for this role. You should be comfortable using AI and generative tools to accelerate content creation, research, executive prep, and measurement; understand risks (hallucination, privacy, brand voice drift) and controls; and be able to incorporate AI capabilities into communications workflows and governance. •The Intelligent Heart Of Customer Experience •Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. •Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Compensation: •$320,000 - $480,000 / year •Flexible work environment (work from home / hybrid options) •This position may also be eligible for bonus, benefits, or related incentives Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!