Hiring: Vice President, Customer Success Company: Axon Location: Scottsdale, AZ Job Posted Time: 2026-09-16 12:56:31 Target Skills & Keywords : Risk Management, SaaS, Salesforce About the job Experience: •15+ years of progressive Customer Success, Customer Experience, Customer Operations, or related leadership experience Required Skills: •As Vice President of Customer Success at Axon, you will lead one of the most important teams in our business: an approximately 100-person Customer Success organization supporting U.S. Public Safety customers. •Our Customer Success team has built deep customer relationships, navigated complex challenges, and become a critical partner to agencies using Axon's growing portfolio of products. As Axon continues to scale, this team is ready for its next stage of maturity. •Your mandate is to build on that strong foundation and transform how we operate at scale. You will spend meaningful time with customers and our teams in the field, deeply understand their experience, and translate what you learn into better processes, clearer operating rhythms, stronger product adoption, and more proactive customer engagement. •This role requires both strategy and execution. We are looking for a leader who can define what world-class Customer Success looks like at Axon—and then roll up their sleeves to build the processes, systems, talent, and accountability required to deliver it. •Customer Success should be the bridge between what our customers purchase and the value they ultimately experience: driving adoption, strengthening relationships, anticipating risk, managing escalations, and ensuring we deliver a consistently exceptional customer experience. •Axon Hub — Scottsdale, Boston, Seattle, Atlanta, or New York Qualifications: •Executive Vice President, US Public Safety Sales •6–10 Directors, Senior Managers, and Managers of Customer Success •Lead & Develop the Organization •Lead and develop an approximately 100-person Customer Success organization through a team of Directors, Senior Managers, and Managers •Build a strong leadership bench with clear expectations, accountability, coaching, and succession planning •Establish career paths and performance standards that help our people grow and our strongest talent thrive •Create a culture that combines customer obsession, ownership, high performance, and teamwork •Ensure leaders stay close to their teams and customers while building the structure required to operate effectively at scale •Spend significant time in the field with customers and CSMs to deeply understand the customer experience •Build trusted executive relationships with strategic customers and serve as an escalation point when needed Compensation: •Flexible work environment (work from home / hybrid options) •Competitive salary and 401k with employer match Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!