Hiring: Vice President, Customer Success (Life Sciences) Company: Hippocratic AI Location: Menlo Park, CA Job Posted Time: 2026-09-17 14:34:13 Target Skills & Keywords : Embedded Systems, HIPAA, LLM, R, SaaS About the job Experience: •15 years of experience in life sciences (pharmaceutical, biotech, medical device, or CRO), including 7+ years in customer-facing leadership roles working with or within life sciences organizations. Required Skills: •Bachelor’s degree from an accredited university. •10–15 years of experience in life sciences (pharmaceutical, biotech, medical device, or CRO), including 7+ years in customer-facing leadership roles working with or within life sciences organizations. •Proven ability to own a large, strategic enterprise account and lead a cross-functional team of customer success and technical/engineering staff. •Deep knowledge of life sciences workflows and operating models across areas such as commercial, medical affairs, clinical operations, or R&D. •Strong executive presence and communication skills, with proven ability to engage C-suite executives and senior stakeholders in large enterprise organizations. •Demonstrated success in implementation excellence, change leadership, and delivering measurable results. •Track record of hitting or exceeding delivery and revenue goals in a CS organization. •Technical fluency sufficient to lead and direct Forward Deployed Engineers and engage credibly with customer technical teams. Qualifications: •We believe the best ideas happen together. This role is based in our Menlo Park, California office, expected to be five days a week. We're also exploring establishing a presence in the Bellevue area—if that develops, flexibility on location may be available for exceptional candidates. •Background in consulting, health tech, or life sciences operations transformation. •Prior exposure to regulatory, compliance, or data governance considerations in life sciences (e.g., GxP, HIPAA, 21 CFR Part 11). •Reinvent healthcare with AI that puts safety first. •We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. •Interface directly with the people shaping the future. •Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. •We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. •Build alongside the best in healthcare and AI. •Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!