Hiring: Vice President, Customer Success Company: Crunchtime Location: Boston, KY Job Posted Time: 2026-09-10 14:34:13 Employment Type: Full-time Target Skills & Keywords : Accessibility, Risk Management, SaaS About the job Experience: •10+ years of Customer Success, Account Management, or post-sales leadership experience in B2B SaaS organizations. •5+ years leading Customer Success leaders and managers. Required Skills: •The ideal candidate has successfully built and scaled Customer Success organizations in high-growth SaaS environments, implemented repeatable processes and operating rhythms, developed high-performing teams, and delivered measurable improvements in retention, expansion, and customer outcomes. •Reporting to the Chief Customer Officer, the VP of Customer Success will lead a team responsible for customer adoption, value realization, renewals, customer health, risk mitigation, and expansion identification across our customer base. •Build and Scale the Customer Success Function •Design and execute a scalable Customer Success strategy aligned to company growth objectives. •Develop and implement customer lifecycle programs, engagement models, segmentation strategies, and success motions. •Establish repeatable processes, playbooks, and operating procedures that drive consistency and efficiency across the organization. •Create a data-driven culture with clear KPIs, accountability, and performance management. •Leverage technology, automation, and AI to improve customer engagement and team productivity. Compensation: •$190,000 - $225,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!