Hiring: Vice President, Customer Experience Company: Stord Location: Las Vegas, NV Job Posted Time: 2026-09-10 11:55:50 Target Skills & Keywords : Salesforce About the job Experience: •15+ years of experience in Customer Experience, Customer Success, Account Management, or another customer-facing leadership function, including significant experience leading leaders and large, multi-layered organizations. Required Skills: •Stord is looking for a Vice President of Customer Experience to join and strengthen our existing Customer Experience leadership team as we scale across products, geographies, customer segments, and acquired businesses. •The VP will lead a multi-layered CX organization and work alongside Stord’s existing CX leadership to develop the people, systems, processes, and technology required to deliver exceptional customer outcomes at increasing scale. •Atlanta, GA or Las Vegas, NV required - open to relocation available. •Partner in Leading Stord’s Customer Experience Strategy. Work alongside the existing VP of Customer Experience and CX executive leadership to define and execute Stord’s company-wide CX strategy. Translate that strategy into clear operating models, priorities, and accountability across assigned customer segments and teams. •Lead a Significant Customer Portfolio. Assume executive ownership for defined portions of Stord’s customer portfolio, including the teams responsible for those relationships. Establish clear expectations for retention, customer health, executive engagement, renewal execution, expansion identification, and overall customer outcomes. •Build a Scalable Customer Coverage Model. Partner across CX leadership to develop clear customer segmentation, service tiers, engagement models, and account ownership standards. Help determine where Stord should deploy strategic high-touch coverage versus tech-enabled and scaled CX based on customer value, complexity, risk, and growth potential. •Create “One Stord” Across the Customer Portfolio. Work with CX leadership, M&A Integration, Operations, Implementations, Product, and Commercial teams to ensure customers experience a consistent Stord operating model regardless of product, geography, or how they entered the Stord ecosystem. •Integrate Acquired Customer Portfolios. Play a leadership role in transitioning acquired customer portfolios and CX organizations into Stord. Develop repeatable approaches that protect customer relationships and institutional knowledge while progressively aligning teams, systems, processes, and customer engagement models. Qualifications: •Demonstrated experience leading international or geographically distributed customer organizations. •Proven ability to build segmentation and coverage models spanning strategic enterprise accounts through scaled customer populations. •Significant commercial experience, including complex renewals, executive negotiations, account economics, expansion, and high-stakes customer escalations. •Exceptional executive presence and the ability to build credibility with C-suite customers and senior internal leaders. •Strong analytical orientation and experience using data to identify risk, prioritize resources, and drive decisions. •Demonstrated ability to operate effectively in a shared executive leadership model, with the ability to own significant scope while partnering closely with peer leaders. •Demonstrated ability to partner deeply with Operations, Product, Sales, Finance, Solutions, Implementations, and other customer-facing organizations. •Willingness to travel regularly to customers and Stord facilities. •Supply Chain Expertise: Experience in 3PL, fulfillment, transportation, logistics technology, ecommerce, or another operationally complex B2B environment. •M&A Integration: Experience integrating customer portfolios and customer-facing organizations following acquisitions, including migrating customers onto common processes, systems, products, or commercial structures. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!