Hiring: Vice President Customer Experience Company: Visual Comfort & Co. Location: Houston, TX Job Posted Time: 2026-09-13 10:13:48 Employment Type: On-site Target Skills & Keywords : Salesforce About the job Experience: •Minimum 10 years of experience in customer experience leadership, preferably within a luxury, premium lifestyle, or design-forward market. •Demonstrated senior leadership experience in customer experience or related fields, including direct P&L and team management. •Salesforce Service Cloud: Advanced proficiency in case management, Einstein AI, workflow automation, and executive reporting dashboards. •Contact Center / Phone Platforms: Hands-on experience with enterprise CCaaS solutions such as Genesys Cloud, Five9, RingCentral, Amazon Connect, or equivalent; including IVR configuration and intelligent routing. •AI & Automation: Proven experience deploying AI-powered tools including chatbots, virtual assistants, generative AI for client communications, predictive analytics, and automated quality assurance platforms. Qualifications: •Bachelor’s Degree in Business Administration, Marketing, or related fields; MBA or advanced degree preferred. Compensation: •Paid Time Off: Generous vacation accrual and paid time off policies Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!