Hiring: Vice President, Customer Delivery Company: Talkdesk Location: United States Job Posted Time: 2026-09-03 10:42:25 Target Skills & Keywords : Enterprise Architecture, LLM, SaaS About the job Experience: •15+ years of progressive leadership experience in Professional Services within global SaaS or cloud enterprise environments, including 5+ years in a senior executive role (VP or SVP). •Strong technical foundation and demonstrated ability to lead highly technical customer delivery organizations, engage deeply with Product and Engineering teams, and credibly navigate enterprise architecture, integrations, AI/agentic solutions, and complex deployment environments. Required Skills: •As AI continues to be a core part of our portfolio and we expand our agentic capabilities, you will build on and scale proven delivery methodologies and Forward Deployed models to drive greater consistency, accelerate time-to-value, and deliver measurable customer outcomes across our portfolio. •Lead the strategy and execution of Talkdesk’s global delivery model across CCaaS and AI/agentic solutions, including Agentic Delivery and Forward Deployed teams, establishing scalable, repeatable deployment methodologies and a consistent customer experience across our portfolio. •Optimize the delivery operating structure and capabilities to meet the changing needs of our product portfolio and customers, bringing together the right Professional Services, technical, and cross-functional resources around customer outcomes. •Work in direct partnership with Product and Engineering executive leaders to translate real-world deployment insights, customer edge cases, and field feedback into actionable product roadmap priorities. •Strategic Leadership & Global Impact Qualifications: •Master's degree or MBA highly preferred; Bachelor's degree required. •Exceptional communication, persuasion, and C-suite negotiation skills. Proven ability to translate complex technical, product, and operational concepts into clear business value for enterprise executives. •Demonstrated success leading complex, large-scale enterprise implementations and evolving global delivery models across multiple products, technologies, and customer segments, including technical and Forward Deployed delivery motions. •Comprehensive expertise in enterprise AI delivery (including Generative AI, LLMs, and agentic frameworks), contact center operations (CCaaS/UCaaS), enterprise software implementations, and customer retention strategies. •Strong analytical and executive decision-making skills with a track record of implementing innovative solutions to overcome structural, operational, or deployment bottlenecks. •Proven ability to build, manage, and inspire large, distributed, multi-tiered global delivery organizations Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!