Hiring: Vice President, Concierge Security Company: Arctic Wolf Location: San Antonio, TX Job Posted Time: 2026-09-13 11:02:38 Target Skills & Keywords : Aurora, SIEM, SOC, SaaS About the job Experience: •12+ years in cybersecurity or security operations •7+ years leading customer-facing teams •Proven success scaling service operations and driving transformation Qualifications: •Candidates must be based within reasonable commuting distance of one of our Security Operations Centers (SOCs), located in San Antonio, TX; Eden Prairie, MN; Pleasant Grove, UT; or Waterloo, ON. •We’re looking for a strategic, customer-obsessed leader to transform and scale our Cybersecurity Concierge function. As VP, Concierge Services, you will deliver a premium, high-touch experience that drives measurable security outcomes for customers of all sizes. •You’ll define and operationalize a next-generation concierge model—leveraging AI, automation, and data-driven insights—to improve customer value, accelerate response, and strengthen trust. This role blends executive customer engagement, operational excellence, and transformation leadership to elevate both service quality and business impact. •As a Vice President, Concierge Security, You Will •Strategic Leadership & Transformation •Define and execute the vision for a scalable, global concierge program •Modernize operations using AI, automation, and predictive analytics •Partner cross-functionally to enhance customer experience and outcomes •Act as a trusted advisor to senior customer stakeholders (CISOs, CIOs) •Lead executive briefings, escalations, and crisis communications Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!