Hiring: Vice President, Clinical Service Operations Company: Twin Health Location: United States Job Posted Time: 2026-09-10 14:51:12 Employment Type: Contract / Remote Target Skills & Keywords : Agile, Credentialing About the job Experience: •10+ years in healthcare operations, including significant experience leading virtual/telehealth or multi-site clinical operations at scale. Required Skills: •Own the balance of clinical supply to member demand, holding utilization within a healthy 90–110% band — enough capacity to serve members reliably without costly idle time. Build and run the supply–demand model, forecast demand, and adjust staffing and scheduling to keep the system in balance as volume shifts. •Care Team Services for Enrollment •Own the Care Team Services that enrollment depends on — the supply and the operational delivery — while the Enrollment leader owns enrollment performance and its metrics. This role supports that leader; it does not own the enrollment metric. •Enrollment supply & demand. Own supply–demand forecasting for enrollment: project onboarding-visit demand and the other care-team requirements enrollment generates, and ensure enough supply — onboarding-visit slots, staffing, and coverage — is in place to meet it, so enrollment is never constrained by a lack of care-team capacity. •Onboarding-visit completion. Ensure the care team reliably completes scheduled onboarding visits through staffing, scheduling, backfill, and rapid recovery of missed or failed visits. •On-demand sensor support. Ensure on-demand sensor support is staffed and available so members can be helped through sensor setup and issues during onboarding. •Human backup to agents. Ensure human coverage is in place behind automated/agentic steps, ready to step in when an agent fails or cannot complete a key enrollment step — checklist, intake call, or medication reconciliation — so no member stalls at those steps. •Licensing and Credentialing Supply. Ensure human care team members have appropriate credentialing and licensing for each pod to support pod structure enrollment numbers seamlessly. Qualifications: •Deep workforce-management and capacity-planning expertise — supply–demand modeling, forecasting, scheduling, and staffing ratios. •Track record owning an operational budget/COGS and headcount planning, with fluency in unit economics. •Strong data fluency; runs the operation by metrics and partners effectively with analytics. •Comfort partnering with a growth or enrollment owner — supplying the operational capacity and service coverage they need while they own the conversion metric. •Proven cross-functional leadership across clinical, HR, finance, and product/technology. •Excellent people leadership; experience managing multi-layer operational teams. •Demonstrated capacity to build independently with Claude is a plus. •Operational familiarity with clinical workforce tooling and telehealth delivery platforms. •This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Compensation: •$250,000 - $270,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!