Hiring: Vice President, Client Success Company: BNY Location: Lake Mary, FL Job Posted Time: 2026-09-10 11:36:31 Target Skills & Keywords : HTML, Project Management, Salesforce, Wealth Management About the job Experience: •5 to 7 years of relevant experience in client communications, business communications, technical writing, content development, or a related field. •7 years of relevant experience in client communications, business communications, technical writing, content development, or a related field. Required Skills: •We're seeking a future team member for the role of Vice President, Client Success to join our Wealth Services Platform team. This role is located in Lake Mary, FL. •Develop and deliver client-facing communications related to operational, regulatory, and technology updates affecting financial advisors and clients. •Write, edit, and manage a range of content, including client communications, release notes, user guides, procedural documentation, video scripts, executive communications, and other client enablement materials. •Translate complex business and technical topics into content that is clear, concise, accurate, and audience-appropriate. •Partner with cross-functional stakeholders across product, operations, compliance, technology, service, and business teams to gather inputs, align messaging, and drive approvals. •Lead communications planning and execution for initiatives with multiple dependencies, timelines, and stakeholder groups. •Own or support editorial calendars, content pipelines, publication schedules, and distribution processes. •Use tools such as Seismic, email delivery platforms, and related communication technologies to support content distribution and audience engagement. Qualifications: •Bachelor’s degree or the equivalent combination of education and work experience required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!