Hiring: Vice President, Client Service Management (Global Collateral Platform) Company: BNY Location: Lake Mary, FL Job Posted Time: 2026-09-12 11:40:51 Target Skills & Keywords : Change Management, Project Management, Stakeholder Management About the job Experience: •5-10 years of total work experience preferred, ideally in triparty collateral management, securities operations, custody, settlements, repo, agency lending, secured loans, or markets & client operations. •10 years of total work experience preferred, ideally in triparty collateral management, securities operations, custody, settlements, repo, agency lending, secured loans, or markets & client operations. Required Skills: •Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary. •We’re seeking a future team member for the role of Vice President, Client Service Management to join our Global Collateral Platform. This role is located in Lake Mary. •This position requires strong project management, client relationship management, communication, and cross-functional coordination skills to drive outcomes across multiple products and platforms •Serve as a primary point of contact for clients, delivering end-to-end client service and monitoring client satisfaction across products and services. •Partner with large or strategic clients and internal stakeholders to scope requirements that leverage standard product and service offerings or address acute issues impacting client health. •Define and manage delivery plans for client implementations, product and platform configurations, service transitions, enhancements, changes, conversions, and complex remediation plans. •Oversee and coordinate the implementation and set-up of products and services across internal and external stakeholders to ensure successful delivery. •Track and maintain project plans, including critical milestones, dependencies, risks, and issues across the delivery lifecycle. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!