Hiring: Vice President Business Operations, Customer Success Company: athenahealth Location: Boston, MA Job Posted Time: 2026-09-17 10:09:43 Employment Type: Full-time Target Skills & Keywords : SaaS, Spark About the job Experience: •12+ years of progressive experience in business operations, analytics, strategy, finance, or a related discipline, including significant senior leadership experience. •Proven success building enterprise-scale analytics capabilities and translating data into strategic decisions and measurable business outcomes. •Strong experience with capacity planning, productivity modeling, forecasting, resource allocation, performance management, and business planning. •Demonstrated success designing and implementing scalable processes, systems, tools, metrics, and operating mechanisms. •Strong cross-functional leadership skills, with demonstrated ability to influence senior executives and drive alignment across matrixed organizations. Required Skills: •Drive Enterprise Analytics: Lead Customer Success analytics capabilities that translate complex data into actionable insights, clear recommendations, and measurable improvements in business and customer outcomes. •Translate Insights Into Action: Diagnose performance gaps, identify opportunities, and develop decision frameworks that enable leaders to take timely, data-driven action. •Build Scalable Operating Infrastructure: Partner with business and technology leaders to translate operational requirements into scalable tools, workflows, dashboards, datasets, and automation that improve efficiency, standardization, data quality, and employee effectiveness. •Align Cross-Functional Leaders: Partner with Customer Success, Sales, Marketing, Finance, and other teams to establish shared metrics, planning assumptions, priorities, and accountability. •Advance AI and Automation: Apply AI, predictive analytics, and automation to improve forecasting, scenario planning, resource allocation, workflow efficiency, and decision-making. •Lead Organizational Change: Drive adoption of new operating practices, tools, processes, and decision frameworks through strong executive influence and change leadership. •Build High-Performing Teams: Develop business operations and analytics leaders and teams with strong technical depth, business judgment, commercial acumen, and executive influence required in an AI-first environment. •Serve as a strategic advisor to Customer Success leadership, bringing an enterprise perspective to growth, efficiency, customer impact, and long-term value. Compensation: •$214,000 - $342,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!