Hiring: Verification Agent Company: Above Lending Location: Austin, TX Job Posted Time: 2026-09-16 17:01:44 Employment Type: Full-time (10am–7pm CT, Monday–Friday) Target Skills & Keywords: Loan Verification, Document Review, Customer Service, Fraud Detection, CRM Software, Compliance, Analytical Skills, Confidentiality, Microsoft Office Experience: - 2+ years of customer service experience - 1+ years of experience in a similar verification position - Strong understanding of the loan verification process Required Skills: - Verify and authenticate client information, documentation, and records for accuracy and compliance - Conduct thorough reviews of applications, forms, and supporting documents to ensure completeness - Contact clients, agencies, employers, and third parties to obtain or confirm required information - Investigate discrepancies, inconsistencies, or missing information and resolve issues promptly - Maintain detailed and accurate records of all verification activities and client interactions - Ensure compliance with company policies, state regulations, and industry standards - Process verification requests within established turnaround times while maintaining accuracy - Communicate professionally with clients and stakeholders regarding verification requirements and outcomes - Identify potential fraud, misrepresentation, or documentation concerns and escalate as appropriate - Utilize multiple databases, software systems, and reporting tools to research and validate information - Collaborate with internal departments to ensure seamless case processing and service delivery - Prioritize workload effectively while managing multiple cases and deadlines simultaneously - Protect confidential and sensitive information in accordance with privacy regulations and company policies - Provide exceptional customer service while guiding clients through the verification process - Assist with audits, quality assurance reviews, and process improvement initiatives Qualifications: - High school diploma or equivalent, college degree preferred - Excellent verbal and written communication skills - Ability to negotiate and resolve conflicts effectively - Strong analytical and problem-solving skills - Proficiency in Microsoft Office Suite and experience with CRM software - High level of integrity and commitment to maintaining client confidentiality - Ability to work independently and as part of a team in a fast-paced environment Compensation: - Base pay range: $24.00/hr - $24.00/hr - Considerable employer contributions for health, dental, and vision programs - Generous PTO, paid holidays, and paid parental leave - 401(k) matching program Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!