Hiring: UX Researcher, Mixed Methods Company: Ford Motor Company Location: Dearborn, MI Job Posted Time: 2026-09-12 17:59:54 Employment Type: Full-time Target Skills & Keywords: UX Research, Mixed Methods, Data Analysis, Voice of the Customer (VoC), Usability Studies, Heuristic Evaluations, Concept Testing, Usability Benchmarking, Survey Design, Statistical Analysis, Data Integration, Process Automation, AI Tools, LLM, MS Excel, PowerPoint, Word, Customer Experience, Human Factors, CX Research, Dashboard Reporting, KPI Tracking, Competitive Benchmarking Experience: - 1–3 years as a User Researcher, Human Factors specialist, VoC analyst, or CX Researcher, including on-site research or UX design coordination/project management - 1–3 years as a data analyst, with experience in data integration and process efficiency Required Skills: - Support and execute planning, conducting, moderating, and analyzing research activities including usability studies, heuristic evaluations, concept testing, and usability benchmarking - Partner closely with design and product teams to understand research goals and plan activities - Analyze research findings and translate them into clear, digestible insights for internal partners and stakeholders - Assist with supplier and internal program management, including program planning, survey timing roadmap, sample procurement, budget/administrative tasks, and managing an ad-hoc request log - Support ongoing customer and vehicle reporting, data dissemination, tracking performance to KPIs, competitive benchmarking, and deep-dive reporting and analysis - Investigate and help manage data pipelines and support data integration initiatives, including VoC dashboard updates and training - Improve data analysis process efficiency by documenting, standardizing, and formalizing processes, leveraging integrated data sources, and using LLM and other project management tools - Advanced proficiency in MS Excel, PowerPoint, Word, and communication tools - Experience using AI tools for secondary data analysis, unstructured customer feedback analysis, data presentation, and process automation - Working knowledge of quantitative and qualitative research methods (sampling, questionnaire design, fielding, data capture, reporting) - Familiarity with statistical analysis, including hypothesis testing, A/B comparisons, and time series analysis - Availability to travel up to 25% Qualifications: - Bachelor's degree, or equivalent education/experience, in a research or quantitative field (data science, statistics, computer science, psychology, or related) - Degree in Engineering, Human Factors, UX (preferred) Compensation: Not specified in the provided job text. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!