Hiring: UX Product Research and Strategy Lead Company: Citi Location: Tampa, FL Job Posted Time: 2026-09-09 17:57:53 Employment Type: Full-time Target Skills & Keywords: UX Research, Product Strategy, Design Thinking, User-Centered Design, Stakeholder Alignment, Qualitative and Quantitative Research Experience: - 7–12 years of relevant UX Research experience, with demonstrable experience in a strategic or research leadership capacity - Extensive hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages - Proven track record of translating research into strategic recommendations that have directly influenced product direction, roadmaps, or north star vision - Experience facilitating senior stakeholder workshops and strategy sessions to build alignment around experience direction Required Skills: - Creative problem solver comfortable dealing with uncertainty and ambiguity at a strategic level - Self-starter with the ability to define goals, strategies, and research programmes with limited direction - Outstanding written and oral communication skills, including confident presentation to senior leadership - Familiarity with research tools such as UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics Qualifications: - Bachelor's/University degree (Master’s degree desirable) - Experience in e-commerce/Internet/mobile space (desirable) - Financial services industry and commercial banking experience (desirable) - Experience with service design, systems thinking, or experience strategy frameworks (desirable) Compensation: - Primary Location Full Time Salary Range: $125,600.00 - $188,400.00 - Additional offerings include discretionary and formulaic incentive and retention awards, medical, dental & vision coverage, 401(k), life, accident, and disability insurance, wellness programs, and paid time off packages Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!