Hiring: User Support Specialist Company: GDH Location: St Louis, MO Job Posted Time: 2026-09-15 13:32:32 Employment Type: Remote Target Skills & Keywords : Azure AD, Microsoft Office, Security Clearance, ServiceNow, VPN About the job Experience: •2-5 years of relevant experience or equivalent. •5 years of relevant experience or equivalent. •2 years of experience in IT help desk or support roles. •At least 2 years of experience in IT help desk or support roles. Required Skills: •Respond promptly to customer inquiries related to hardware, software, and network issues. •Diagnose and resolve technical problems using established troubleshooting procedures. •Log and document support requests accurately within the trouble ticketing system. •Escalate complex or recurring issues to Tier 2 or higher-level support teams. •Install, configure, and maintain software applications and system components. •Develop and update internal support procedures, FAQs, and documentation. •Guide users through technical processes and provide follow-up to confirm resolution. •Manage user accounts, permissions, and shared resources, including VPN and remote desktop connections. Qualifications: •Bachelor's degree with 2-5 years of relevant experience or equivalent. •Current DoD 8570 IAT Level I certification (e.g., A+, Network+, SSCP). •Proficiency with Microsoft Office Suite, Outlook, Teams, OneDrive, and SharePoint. •Operational familiarity with troubleshooting Adobe applications and Microsoft Office issues. •Understanding of Active Directory, Azure AD, and EDMS (preferred). •Knowledge of VPNs, Remote Desktop, and file sharing permissions (preferred). •Demonstrated ability to diagnose and resolve technical issues efficiently. •Strong communication skills for explaining technical concepts clearly. •Patience and empathy in supporting end-users and maintaining user satisfaction. •Demonstrated capacity to manage multiple tickets and prioritize effectively. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!