Hiring: User Support Analyst I Company: Skidmore, Owings & Merrill (SOM) Location: Chicago, IL Job Posted Time: 2026-09-03 11:20:59 Employment Type: Remote Target Skills & Keywords : Android, AutoCAD, Microsoft Office, Slack, Zoom, iOS About the job Experience: •2+ years of working experience within an OT support organization; experience in the AEC industry is desirable. Required Skills: •Provide Tier 1 and 2 end user support to the local/ regional offices, including remote/work from home staff. •Promptly respond to service desk requests; prioritize and manage several open issues at one time; participate in special projects as assigned. •Provide on-site, off-site, and remote support; participate in weekend support rotation, and on occasion provide weekday after hours support. •Sensitivity, diplomacy, and persuasiveness in dealing with all levels of the firm; actively appreciates the diverse capabilities, insights, and ideas of others, working respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. •Stay current with firm policies and procedures and maintain professional and technical knowledge, including industry best practices; maintain an understanding of SOM products and their interrelationship technically and to the customer. •Research effective and efficient ways to resolve problems; solution focused. •Reliable and responsible, able to respond quickly to emergencies, seeing problems through to resolution; take the term “customer service” to heart •Excellent oral and written communications skills. Qualifications: •BS in related field or equivalent work experience; 2+ years of working experience within an OT support organization; experience in the AEC industry is desirable. •Microsoft and/or CompTIA A+ certification desired. •Google Workspace (mail/calendar/business apps), Microsoft Office, and Adobe Creative Suite •File collaboration platforms such as Google Shared Drives and Microsoft Sharepoint. •Messaging platforms such as Slack •AV conferencing infrastructure (Neat/Crestron) and web conferencing platforms such as Zoom, WebEx, and MS Teams •For more about SOM: www.som.com Compensation: •$60,000 - $75,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!