Hiring: US -Manager, Customer Support (Senior Care) Company: PointClickCare Location: United States Job Posted Time: 2026-09-03 10:21:35 Employment Type: Remote Target Skills & Keywords : AI, SaaS, User Experience About the job Experience: •4+ years of Business experience in a Customer Support environment with 3+ years, with demonstrated Management or Leadership experience. Required Skills: •This position requires expert cross-functional leadership competencies, which must be led with a keen eye on employee and customer experience to ensure high quality outcomes. •Reporting to the Sr Director, Customer Support •Provides consistent, balanced and timely feedback on customer support performance as related to call and case audits. •Applies timely performance management standards and processes. •Fosters a positive work environment and consistently supports continuous learning. •Serves as point of escalation for high impact customer issues. •Works in collaboration with Customer Support Manager peers. •Works cross-functionally within Customer Success organization to address customer concerns. Compensation: •$90,000 - $115,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!