Hiring: US Local Customer Service Specialist Company: iRobot Location: Seattle, WA Job Posted Time: 2026-09-15 11:04:21 About the job Required Skills: •Customer Service & User Support •Manage end-to-end customer service for users in the U.S. market, handling product inquiries, usage-related questions, warranty and after-sales support, returns and exchanges, troubleshooting, and other customer requests. Resolve issues promptly to improve customer satisfaction and strengthen brand reputation in the U.S. •Cross-Border Coordination with China HQ •Work closely with the China-based Operations, Product, and After-Sales teams. Communicate U.S. customer feedback, market issues, and complaint data accurately and efficiently, ensuring clear information flow and effective issue resolution between the U.S. team and China headquarters. •Follow the workflows, management procedures, performance standards, and operational requirements established by the China-based team. Adapt effectively to the working cadence of China HQ while maintaining strong execution, accountability, and cross-team collaboration. •Maintain customer service records, complaint cases, and summaries of customer needs for the U.S. market. Prepare regular reports and post-case reviews for China-based management, and support ongoing improvements in market operations and service quality. •U.S. Market & Localization Support •Actively facilitate and support China-based team with local U.S. user research, product adaptation recommendations, and service localization initiatives to help strengthen the brand's presence and customer experience in the U.S. market. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!