Hiring: [US] Lead Customer Success Specialist Company: Benchmark Gensuite® Location: Cincinnati, OH Job Posted Time: 2026-09-16 12:04:01 Employment Type: Full-time / Remote Target Skills & Keywords : AI, Digital Transformation, Machine Learning, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, SaaS About the job Experience: •2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. •3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role. Required Skills: •Drive customer satisfaction and growth among a portfolio of our existing customers. •Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement. •Design, plan and coordinate program activities to help drive program success and participation. •Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience. •Partner cross-functionally with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities. •Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap. •Partner cross-functionally with customers on-site or host them at the company's local offices for in-person meetings and project discussions. •Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning. Qualifications: •Bachelor's degree required. •Proficiency with Microsoft Office Suite including Excel and PowerPoint required. •Demonstrated capacity to be flexible and adaptable. •Demonstrated capacity to prioritize, execute projects, and manage time effectively. •Strong communication interpersonal skills to effectively interact with customers and colleagues. •Willingness to travel and adapt to changing schedules and environments. •If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration. •For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs. •Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy. •The ability to travel and a valid driver's license or access to reliable transportation may be required. Compensation: •We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!