Hiring: Universal Service Representative II Company: USF Credit Union Location: Sarasota, FL Job Posted Time: 2026-09-11 12:13:36 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel About the job Experience: •Minimum 2-3 years of related experience. Required Skills: •Universal Service Representative II position •To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and under general supervision but working independently, in compliance with established policies, procedures and regulations. •Member Service Excellence: Build and maintain professional relationships with members, resolve member issues and ensure satisfaction. Use proper telephone etiquette to satisfy various member situations. This is measured through continued growth and retention of loans and deposits, and the acquisition of new member relationships. •Receives and processes member financial transactions with accuracy, including deposits, withdrawals and loan payments; provides money orders, official checks and cash advances. Processes ATM/Debit card order, direct deposit, wire transfers, stop payments and check orders. •Open and close all types of new accounts. Process new accounts from start to finish meeting quality control standards. •Troubleshoots ATM, Credit and debit card products. Processes both fraud and disputed transactions. •Conduct loan interviews, complete loan applications, gather needed documentation, process, close and funds loans while meeting quality control standards. •Obtain a NMLS number to be able to conduct mortgage and home equity interviews, complete loan applications, gather needed documentation, and close loans. Qualifications: •Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act. •This job operates in an office setting and routinely uses standard office equipment. •Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects. •Position Type/Expected Hours Of Work •High School Diploma or education equivalent to High School Diploma Compensation: •Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!