Hiring: Unified Communications/ Telephony Manager Company: Manhattan Associates Location: Atlanta, GA Job Posted Time: 2026-09-03 14:30:44 Employment Type: On-site Target Skills & Keywords : Confluence, Jira, ServiceNow, Stakeholder Management About the job Experience: •10+ years in IT infrastructure and platforms with a focus on UC/telephony and 2+ years of leadership experience •7+ years working with enterprise Voice systems (MS Teams, RingCentral, 8x8, Cisco) •5+ years’ experience with Contact Center telephony platforms (Nice, Genesys, 8x8, Five9) •5+ years’ experience in video and room collaboration platforms (Webex, MS Teams, Q-sys) •3+ years’ experience in managing Digital Signage platforms (Appspace, Reach Media, Yodeck) Required Skills: •Operate with a “total service” mindset for process and technical health of managed platforms. •Develop and maintain service strategies and roadmaps aligned with evolving business requirements. •Own end-to-end service delivery, ensuring quality and timely execution. •Monitor and report service delivery metrics; escalate issues as needed. •Manage service budgets, forecasts, and cost optimization initiatives. •Oversee production support requests, and incidents; manage risks and serve as escalation point for critical issues. •Coordinate technology releases, testing, and deployment activities. •Manage third-party vendors and implementation partners, including contracts, renewals, and scope changes. Qualifications: •Strong leadership, communication, and stakeholder management skills; ability to convey technical concepts in user-friendly language. •Demonstrated strategic thinking, problem-solving, and influencing skills. •Expertise in managing third-party contracts and performance. •Demonstrated capacity to prioritize and execute tasks in a fast-paced environment. •Highly Self-motivated, results-driven, and able to work independently. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!