Hiring: UC&C Support Engineer Company: QSC Location: Conyers, GA Job Posted Time: 2026-09-16 11:05:20 Employment Type: On-site Target Skills & Keywords : Confluence, Firmware, Jira, Linux, Product Management, Root Cause Analysis, Salesforce, Segment, Systems Design, Zoom About the job Experience: •5 years experience in-depth troubleshooting of USB, HID PTZ Cameras and UC&C systems protocols, USB, AV automation, and AV related AI. •3 years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems •2 years experience with Atlassian collaborative tools, such as Confluence and Jira •Minimum 5 years experience in-depth troubleshooting of USB, HID PTZ Cameras and UC&C systems protocols, USB, AV automation, and AV related AI. •Minimum 3 years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems Required Skills: •Key Tasks & Responsibilities (Essential Functions) •Advanced support of Q-SYS clients and systems, provide efficient and effective response and resolution to a variety of incidents and service requests, identify and solve critical problems and prevent them from reoccurring via root cause analysis and automation, diagnosing and differeintiating hardware issues from software issues •Report ongoing software bugs from the field and test environments via collaborative software reporting tools (Jira), communicate the technical support team and customer requirements effectively with software developers and hardware quality to help prioritize changes that add value to our business •Provide project status updates for management, internal stakeholders (e.g. sales), and customers, communicate progress on issues and makes modifications as needed. Ensure that all issues/tickets are addressed properly and all records are maintained in Q-SYS’s CRM system (SalesForce), bug reports (Jira), and knowledge base (Helpjuice) •Provide on-site support to clients and end-users, focusing on troubleshooting and diagnosing technical issues. Ensure client systems are updated and optimized to meet the operational requirements outlined in the scope of work •Minimum 5 years experience in-depth troubleshooting of USB, HID PTZ Cameras and UC&C systems protocols, USB, AV automation, and AV related AI. •Minimum 3 years experience in-depth troubleshooting of Q-SYS or similar Linux-based AV systems Qualifications: •Bachelors or advanced degree in computer science, electrical engineering or similar discipline. •CTS, CTS-D or similar Avixa technical certification desired. Compensation: •$66,500 - $143,600 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!