Hiring: Trust and Safety Content Moderation Team Lead Company: TikTok USDS Joint Venture Location: Scottsdale, AZ Job Posted Time: 2026-09-16 16:57:25 Employment Type: Full-time Target Skills & Keywords: Trust & Safety, Content Moderation, Team Leadership, Process Design, Program Management, Experimentation, A/B Testing, Data Analysis, Policy Development, Change Management, Cross-functional Collaboration, Escalation Management, Operational Excellence, Documentation & Playbooks Experience: - Bachelor's degree or a combination of 3+ years of experience in one or more of the following: Trust & Safety, Operations, Program Management, or a leadership role in a technical/product environment - Proven ability to lead high-performing teams, especially through change and ambiguity - Direct experience in process design, program management, or an operational role focused on continuous improvement or experimentation (preferred) - Experience with basic experimental design (e.g., A/B testing) and data analysis is a strong plus (preferred) Required Skills: - Strategic and creative problem-solving with strong analytical skills - Exceptional written and verbal communication skills, with an ability to articulate complex, evolving ideas to different audiences - Ability to lead, mentor, and develop a team of agents in a dynamic, fast-paced incubation and moderation environment - Design and manage experiments to test new moderation tools, review queues, and policy enforcement hypotheses - Establish and monitor key success metrics for incubation and moderation projects - Create detailed playbooks and documentation for successful workflows - Act as a central feedback hub between front-line teams and Policy, Product, and Engineering teams - Conduct weekly reviews for management on project progress, key learnings, and data-driven recommendations - Foster a culture of experimentation and psychological safety - Lead change management through frequent pivots and priority changes - Develop deep subject matter expertise in TikTok's Community Guidelines - Review, investigate, and process escalations with a focus on root-cause analysis - Utilize data and internal tools to analyze trends and share insights - Define new metrics and create measurement frameworks to evaluate experimental workflows - Partner with data analysts to design tests and interpret results Qualifications: - Strategic and creative problem-solver with strong analytical skills - Bachelor's degree or a combination of 3+ years of experience in Trust & Safety, Operations, Program Management, or a leadership role in a technical/product environment - Proven ability to lead high-performing teams, especially through change and ambiguity - Exceptional written and verbal communication skills - Demonstrated ability to thrive in fast-paced, ambiguous environments and make grounded decisions with incomplete data (preferred) - Highly organized, with experience creating project plans, managing timelines, and prioritizing multiple functions and tasks (preferred) - Experience with basic experimental design (e.g., A/B testing) and data analysis is a strong plus (preferred) - Willingness to be hands-on with content moderation tasks - On-site presence up to 5 days a week Compensation: Not specified in the job posting Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!