Hiring: Treasury Solutions Client Advocate I Company: BankUnited Location: Miami Lakes, FL Job Posted Time: 2026-09-16 13:20:30 About the job Experience: •1 year of call center experience including at least 2 years of Commercial products experience preferred. •1 year Treasury Solutions / Treasury Management / Cash Management products experience preferred. Required Skills: •Responsible for servicing incoming inquiries for Treasury Solutions' clients. The Client Advocate I position takes incoming calls, responds to emails, chats, and other channels of communication to resolve issues or reply to inquiries for Treasury Solutions' clients. •Represents Treasury Solutions appropriately including being prompt and accurate with all responses and following up when necessary with the correct responses. •Furnishes prompt, efficient, and accurate service while servicing customer inquiries. •Takes full ownership of any unresolved problems, until a proper handoff or resolution occurs. •Escalates to Level II and Level III as appropriate, communicating within the Treasury Solutions' Division. •Ensures that Treasury Solutions' clients receive an exceptional level of service creating the ultimate client experience. •Works, when necessary, with other divisions within BankUnited for any calls misdirected to the Treasury Solutions' support line. •Assists with clerical and other department tasks as needed. Qualifications: •HS Diploma required. •Bachelor's Degree preferred. •Knowledge of Treasury Management / Solutions' core products is a requirement. •Bilingual candidates preferred but not required. •Candidates residing in locations within BankUnited's footprint may be given preference. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!