Hiring: Training Specialist II Company: TALENT Software Services Location: Providence, RI Job Posted Time: 2026-09-16 13:23:33 Employment Type: Remote About the job Experience: •A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning. •Demonstrated capacity to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required. •Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders •A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software. Required Skills: •Organizes, develops, plans, and executes all facets of the RIE Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training. •Facilitates instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams. •Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs •Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy •Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices. •Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities •Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience. •Builds strong internal and external relationships to gain and share best practice insight. Qualifications: •Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively •Knowledge and understanding of customer experience and systems within a regulated environment •Exposure to Rhode Island regulations and policies •Understanding Others: When dealing with internal / external diverse stakeholders understanding what someone is saying or feeling, even if person is not clear, and can accurately predict how someone may respond •Impact and Influence: When working with employees to adapt the approach and consider what is important to the audience, tailoring message accordingly •Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations and helping with root cause analysis and problem solving. •Is this position limited to office/home-based professional or administrative duties with no driving or field work? •Description: Answer Yes only if the position is limited to professional or administrative duties performed in a traditional office or remote-home setting (vs. field work, in a plant/warehouse, etc.) and the worker does not operate a motor vehicle for any job duty, other than ordinary commuting to and from work. [ ] No [ X] Yes •Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!