Hiring: Training and Knowledge Manager, PHIEA Company: Commonwealth of Pennsylvania Location: Erie-Meadville Area Job Posted Time: 2026-09-17 07:20:30 Employment Type: Full-time / Remote Target Skills & Keywords : HTML, Medicaid, Microsoft Office, Program Management About the job Required Skills: •In this newly created role, you will lead a team of training and documentation professionals, shape how our customer-facing teams learn, and help ensure the information they rely on is accurate, complete, and easy to use. •Play an important role in preparing our teams for Open Enrollment and throughout the year - helping employees build the knowledge they need to confidently serve Pennsylvanians. •Lead Pennie’s operational training and knowledge management programs for our fully remote Contact Center workforce. •Help make sure our employees have the training, tools, and information they need to confidently serve Pennsylvanians. •Coach and guide a team of training and knowledge management professionals while overseeing new-hire onboarding, ongoing professional development, system and compliance training, virtual instructor-led training, self-paced learning, and Open Enrollment readiness. •Lead Pennie’s Contact Center Knowledge Management Program and work closely with Policy, IT, HR, and other teams to make sure regulatory, policy, system, and process changes are reflected accurately in training and knowledge resources. •Shape virtual learning for our remote workforce, manage LMS content and learning records, and use assessments, quality findings, performance data, and feedback to identify knowledge gaps and improve curriculum and learning resources. •If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Qualifications: •You must have professional experience leading or supervising professional staff, including coaching and performance management. •You must have professional experience developing curricula for adult learners using adult learning and instructional design principles. •You must have professional experience developing, delivering, or managing virtual instructor-led training programs. •You must have professional experience administering or managing training content within a learning management system (LMS). •You must have professional experience developing, managing, or providing oversight of knowledge management, content governance, or a comparable content-management function. •You must currently reside in or be willing to relocate to Pennsylvania for the duration of your employment. •Communicate effectively verbally and in writing •Translate complex regulatory requirements and operational policies into clear reference and training materials including learning resources and knowledge artifacts •Supervise a team and maintain effective working relationships •Use Articulate, the Commonwealth LMS, MS Forms, and other tools available to develop operational trainings Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!