Hiring: Training and Development Specialist -Collection Team Company: Fiserv Location: Marietta, GA Job Posted Time: 2026-09-17 04:05:32 Employment Type: Contract Target Skills & Keywords : CPT About the job Experience: •4+ years of experience developing and facilitating training in a call center or collections environment. •2+ years of direct collections experience (1st or 3rd party), preferably within a bank or financial institution. •5+ years of training facilitation experience in Collections or Financial Services. Required Skills: •As a Training and Development Specialist Collections Team (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results. •Facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA. •Facilitate new hire training programs for Collections (1st and 3rd party environments). •Deliver ongoing coaching and refresher training focused on call quality, compliance, and performance metrics. •Train associates on FDCPA guidelines, call handling, and proper documentation. •Use needs assessments to identify performance gaps and recommend training solutions. •Actively facilitate and support design and development of collections-specific training content (e.g., scripts, objection handling, compliance modules). •Partner with Operations to reinforce KPIs such as call volume, right-party contact, promise-to-pay, and collections targets. Qualifications: •High School Diploma required; Bachelor’s degree preferred. Compensation: •Medical, dental, vision, life, and disability insurance options available starting on day one Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!