Hiring: Trainer Company: HomeServe USA Location: Chattanooga, TN Job Posted Time: 2026-09-16 13:18:13 Target Skills & Keywords : Microsoft Excel, Microsoft PowerPoint About the job Experience: •3 years of experience delivering training programs in a corporate environment; call center experience is highly desired Required Skills: •The Trainer reports to the Training Manager and will be responsible for developing and delivering a variety of best-in-class, comprehensive training programs to all levels of Center Operations. Position will be responsible for leading training classes, participating and informing all aspects of learning and performance development. •Deliver training and development programs and workshops in virtual and classroom settings •Identify training and development needs through job analysis and regular consultation with business leaders •Interface directly with content development team to build and enhance training and development programs based on company needs and business partner feedback, with a focus on continuous improvement •Interface directly with the quality team to ensure training is in line with compliance initiatives, drive performance quality through scanning of new hire calls. •Monitor, review and evaluate the progress of trainees, providing feedback for performance development •Provide effective communication with new hire supervisors for corrective action and other employee relations concerns for new hires during the training period •Participate and support vendor training partner needs Qualifications: •Bachelor’s degree or certification in a related field; or equivalent work experience •A minimum of 3 years of experience delivering training programs in a corporate environment; call center experience is highly desired •Demonstrated capacity to drive results and lead team to excellence •Excellent oral and written communication skills •Superior Presentation and facilitation skills Compensation: •Competitive benefits and rewards package •Excellent benefits including generous medical, vision, dental and life & disability insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!