Hiring: Trade Floor Support Engineer Company: Millennium Location: New York, NY Job Posted Time: 2026-09-10 11:40:56 Employment Type: Remote Target Skills & Keywords : Change Management, Microsoft Excel, Microsoft Office, Risk Management, ServiceNow, User Experience About the job Experience: •5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations Required Skills: •Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience •Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix •Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations •Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution •Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement •Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution •Partner with cross-functional teams on firmwide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics •Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities Qualifications: •Bachelor’s degree in Computer Science, Information Technology, or a related field •Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies •Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity •Operational familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management •Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment •Proactive, collaborative approach with a strong sense of ownership; availability for night and weekend shifts and light travel to branch offices Compensation: •$175,000 - $250,000 / year •Competitive benefits and rewards package •Millennium offers a total compensation package which includes a base salary, discretionary performance bonus, and comprehensive benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!