Hiring: TOC Engineer Company: General Dynamics Information Technology Location: Bethesda, MD Job Posted Time: 2026-09-11 13:32:32 Employment Type: Full-time / On-site Target Skills & Keywords : AI, Grafana, ServiceNow, Splunk, Spring About the job Experience: •3 + years of related experience •This team provides 24x7x365 support to the NIH user community. Members are asked to be flexible in providing coverage outside of their normal shift hours, when the need arises. •Position is for full time employment with GDIT and is an on-site position based at our client's office in Bethesda, MD. We are currently hiring for day shift, Tuesday through Saturday (2 PM - 10:30 PM EST). Required Skills: •Help Desk Services, Help Desk Support, IT Help Desk •Provide eyes on glass monitoring using various monitoring tools such as Splunk, Grafana, SiteScope, SCOM, SL1 and xMatters •Investigate and verify alerts and reported issues •Escalate issues to the Tier 2 network operations team when necessary •Access devices and analyze graphing •Review device logs documentation and analysis •Perform real time monitoring of vital TIC connections Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!