Hiring: Titles Account Support Representative Company: ACV Auctions Location: Buffalo, NY Job Posted Time: 2026-09-17 14:13:16 Target Skills & Keywords : Quality Assurance, Salesforce About the job Experience: •1 year relevant administrative or titles-related experience. Required Skills: •Actively and consistently support all efforts to simplify and enhance the customer experience. •Build and maintain relationships with Titles Clerks and dealership representatives, ensuring a positive customer experience and problem resolution. Act as the point of contact for customers. •Receive inbound and initiate outbound calls to customers. •Proactively communicate with dealerships and customers to understand challenges around titles needs. •Provide resolution to day-to-day customer-related issues, utilizing processes and procedures to close process gaps and improve the customer experience. •Resolve customer inquiries utilizing DMV, industry, and regulatory agency publications, as well as internal tools. •Utilize tools and technology, including Salesforce and Tableau, to navigate customer inquiries and issues. Leverage existing systems to support the customer relationship and experience. •Work cross-functionally with internal teams to support and nurture customer relationships, understanding resources available within the organization to enhance customer experience. Qualifications: •Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling Compensation: •We are disruptors of the industry and we want you to join us on our journey Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!