Hiring: TikTok Shop - Creator Policy & Programs Manager Company: TikTok Location: San Jose, CA Job Posted Time: 2026-09-13 17:57:24 Employment Type: Full-time Target Skills & Keywords: Creator Governance, Content Policy, Trust & Safety, E-commerce Compliance, Ecosystem Operations, Content Safety, Project Management, Cross-functional Collaboration, Risk Mitigation, Operational Workflows Experience: - Working or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety, or related fields (prioritized) - Mid-Senior level role Required Skills: - Develop strategies and policies for content and creator governance, account health, violations, rewards, and penalties - Mitigate risks and monitor overall e-commerce content ecosystem quality and personalized recommendations - Engage cross-functional stakeholders to consolidate, pre-empt, and analyze governance pain points; derive and implement action plans and operational workflows - Collaborate with Engineering, Ops, Product, and Moderation teams to launch strategies and policies end-to-end - Develop and implement feedback loops and operational workflows for day-to-day launch quality - Implement and review dashboards and cases to ensure ecosystem health - Communicate and conduct training on new strategies and policies - Troubleshoot and resolve high-priority emergency cases - Excellent coordination, communication, and project management skills Qualifications: - Bachelor's degree or equivalent practical experience - Driven, motivated, and proactive - Willingness to travel when needed and work across timezones - Familiarity with e-commerce compliance and ecosystem management (preferred) - Familiarity with the e-commerce content ecosystem and/or social media content landscape (preferred) Compensation: - Base salary range: $108,000 - $151,200 annually - Compensation may vary based on qualifications, skills, competencies, experience, and location - May be eligible for additional discretionary bonuses/incentives and restricted stock units - Day one access to medical, dental, and vision insurance, 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, and wellbeing benefits - 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!