Hiring: TikTok Shop - Carrier Performance Manager Company: TikTok Location: Los Angeles, CA Job Posted Time: 2026-09-13 17:57:25 Employment Type: Full-time Target Skills & Keywords: Carrier Management, Transportation Operations, Supply Chain & Logistics, Vendor Management, Quality Control, Root Cause Analysis (RCA), Exception Management, KPI Dashboards, SLA Compliance, On-Time Delivery, Cost Efficiency, Process Optimization, Compliance & Safety, Cross-Functional Leadership, Data Analytics, E-commerce Logistics Experience: - 5+ years of experience in transportation operations, carrier management, quality management, or vendor management - Proven ability to manage external partners and influence without direct authority - Experience in quality control, RCA, exception management, or logistics compliance - E-commerce logistics or high-volume transportation networks experience strongly preferred - Mid-Senior level role Required Skills: - Carrier performance management across multiple regions - Monitoring carrier KPIs including SLA compliance, on-time delivery, transit accuracy, cost efficiency, and customer impact metrics - Conducting weekly and monthly business reviews and driving action plans - Capacity planning, operational ramp-up, contingency plans, and peak readiness - Quality performance metrics ownership: delivery accuracy, defect rate, loss/damage rate, exception rate, aging & lost, and POD - Root-cause investigations with carriers and internal teams - Developing standards and SOPs for handover, scanning accuracy, handling processes, and customer delivery requirements - End-to-end quality governance across First Mile, Line Haul, Delivery, and Returns - Collaborating with product and engineering teams on transportation tools, exception dashboards, carrier integrations, traceability systems, and quality reporting - Compliance, safety, and policy enforcement including audits and incident investigations - Building and maintaining dashboards tracking carrier performance, defect metrics, quality KPIs, and compliance indicators - Leading continuous improvement initiatives to reduce defects, improve reliability, and optimize cost and performance - Strong data analytics capabilities and KPI-driven decision making - Excellent communication and cross-functional leadership skills Qualifications: - Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related field - Strong data analytics capabilities; ability to drive decisions based on KPI dashboards and operational insights - Experience in quality control, RCA, exception management, or logistics compliance - Excellent communication and cross-functional leadership skills - Experience in e-commerce logistics or high-volume transportation networks strongly preferred Compensation: - Base salary range: $151,050 - $258,400 annually - Compensation may vary based on qualifications, skills, competencies, experience, and location - May be eligible for additional discretionary bonuses/incentives and restricted stock units - Day one access to medical, dental, and vision insurance - 401(k) savings plan with company match - Paid parental leave - Short-term and long-term disability coverage - Life insurance - Wellbeing benefits - 10 paid holidays per year - 10 paid sick days per year - 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!