Hiring: Tier III Support Technician (Shift Schedules: Day, Evening, and Night) Company: StratasCorp Technologies Location: Hampton, VA Job Posted Time: 2026-09-12 10:41:16 Employment Type: Remote Target Skills & Keywords : Azure, Azure AD, DNS, PowerShell, RBAC, VPN About the job Experience: •5+ years in an IT support/help desk role (or equivalent practical experience). Required Skills: •Answer support tickets and log all interactions in the ITSM system. •Perform initial triage, categorize/severity score incidents, and attempt first contact resolution. •Follow standard operating procedures (SOPs) and knowledge base articles. •Microsoft 365 End User Support •Assist with Outlook/Exchange Online (mailbox access, shared mailboxes, mail flow troubleshooting). •Support Microsoft Teams (sign in issues, meetings, audio/video, device setup, basic governance). •Help with SharePoint Online/OneDrive (sync issues, permissions requests, file recovery). •Windows & Device Support Qualifications: •Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive). •Windows 10/11 troubleshooting and user profile fundamentals. •Azure AD/Entra ID basics (password resets, MFA prompts, license assignments). •Core networking concepts (DNS, DHCP, VPN) at a basic level. •Microsoft 365 Admin portals (Exchange, Teams, SharePoint, Entra ID). •Intune/Endpoint Manager; SCCM (as applicable). •Ticketing/ITSM platform; remote support tools (Quick Assist, Remote Desktop, Teams). •Endpoint security/AV (Defender for Endpoint or equivalent). •Strong customer service, communication, and documentation skills. •Clear verbal/written communication; ability to explain technical concepts simply. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!