Hiring: Tier II End User & Systems Support Specialist Company: Boston Government Services, LLC (BGS) Location: Knoxville Metropolitan Area Job Posted Time: 2026-09-11 13:24:44 Employment Type: Full-time / Remote Target Skills & Keywords : Change Management, Program Management About the job Experience: •3-5 years of enterprise support experience. •5 years of enterprise support experience. Required Skills: •Provide advanced end-user support for desktop and mobile environments. •Support Microsoft Intune and endpoint management systems. •Perform workstation deployment, imaging, software installation, and lifecycle management. •Troubleshoot Microsoft Teams, Outlook, SharePoint, OneDrive, and Exchange issues. •Administer user accounts, group memberships, and role assignments. •Support MFA and Entra ID user access issues. •Manage software packaging and deployment activities. •Support printer services and endpoint security controls. Qualifications: •Associate or Bachelor's degree in IT or related discipline. •Strong troubleshooting and root-cause analysis skills. •Client projects for this position require U.S. Citizenship. •Must be eligible to obtain and maintain a security or clearance badge. •Schedule is full-time, Monday – Friday 40-hour week and may require on call or overnight shifts depending on contract needs. Compensation: •$75,000 - $100,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!